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Care & Infrastructure

Someone responsible for your site not breaking

Somebody responsible for your website continuing to work: updates applied and tested, backups you could actually restore from, uptime watched, and a named person who answers when something breaks. Most small business sites have nobody in this role until the day they need one.

How it runs

What actually happens, in order

  1. Take stock

    Week 1

    What it is built on, what is out of date, what is already broken, and whether the existing backups restore. Untested backups fail exactly when they are needed, and a surprising number of sites have never had one verified.

  2. Get it current and get it backed up

    Week 1–2

    Updates applied on a copy first, so a plugin that breaks the checkout breaks a staging site instead of the live one. Off-site backups on a schedule, with a restore tested rather than assumed.

  3. Monitoring

    Ongoing

    Uptime, certificate expiry, form delivery and Core Web Vitals. Finding out your contact form stopped delivering three weeks ago is the expensive version of this.

  4. Monthly

    Monthly

    Updates, a restore test, a check that forms still deliver, and a short note saying what was done. If nothing happened, the note says that too.

Scope

What is included — and what is not

Both lists, because the second one is where projects go wrong and almost nobody publishes it.

  • Core, plugin and theme updates, applied on staging first
  • Off-site backups with a periodically tested restore
  • Uptime, SSL and form-delivery monitoring
  • Security hardening and malware scanning
  • Small content changes each month
  • A named person to email, and a stated response time
  • New pages or features, which are quoted separately so the monthly fee stays predictable
  • Recovering a site that was already compromised before we took it on — that is a one-off cleanup

Straight answers

Questions people actually ask

My site has been fine for years without this. Why start now?
Because the failure is silent until it is not. Sites are compromised through known vulnerabilities in out-of-date plugins, and the first sign is usually Google flagging you as unsafe. The cost of cleanup and reinstatement is many times the cost of not needing it.
Can you maintain a site you did not build?
Usually, yes. We look first and tell you honestly if it is built on something that makes maintenance more expensive than a rebuild — that is a real answer sometimes.
What counts as a small change?
Text edits, swapping a photograph, updating hours or prices, adding a staff member. Roughly an hour a month. A new page or a new feature is quoted, so you always know what the invoice will be.
How fast do you respond if the site goes down?
Same business day for anything that stops the site working or stops inquiries arriving. Anything else, within two working days. Those are the numbers we hold ourselves to and they are in writing.

Related

Usually bought alongside

Hosting that isn't the reason your site is slow

Managed hosting with real performance numbers, backups you can restore from, and no overselling.

Learn more

Hacked, or trying not to be

Hardening, monitoring, and cleanup when a site is already compromised — including getting a Google blacklist warning removed.

Learn more

Start with the free audit. It takes two seconds and it is honest about what it cannot see.

Audit my siteCall (786) 393-7931